Customer reply to below survey: I would have to give you ALL 5’s for an overall score of 5 and a yes to both of the last 2 questions.

Additional Customer Comments:

Emailed Survey:

In an attempt to continually self improve, Progressive Controls & Automation LLC has composed the following survey.  Please take a couple of minutes and reply to the below 10 questions in red (or some other text color that will stand out) and return the results.

The following survey is in regards to the recent service performed at your facility.

Please fill out this questionnaire honestly.  The goal of this questionnaire is to improve the service provided to customers to insure complete satisfaction.

Thank you, in advance, for your time.

1.  Please rate, on a scale of 1 to 5, the response to your initial request for service.

(1 = needs improvement; 5 = above typical expectations).

2.  Please rate, on a scale of 1 to 5, the timeliness of arriving at your facility.

(1 = needs improvement; 5 = above typical expectations).

3.  Please rate, on a scale of 1 to 5, the strategy presented to overcome your issues.

(1 = needs improvement; 5 = above typical expectations).

4.  Please rate, on a scale of 1 to 5, the quality of the actual work that was performed.

(1 = needs improvement; 5 = above typical expectations).

5.  Please rate, on a scale of 1 to 5, the work ethic of the service personnel.

(1 = needs improvement; 5 = above typical expectations).

6.  Please rate, on a scale of 1 to 5, the communication between yourself and the service personnel.

(1 = needs improvement; 5 = above typical expectations).

7.  Please rate, on a scale of 1 to 5, the end result of the work that was performed by the service personnel.

(1 = needs improvement; 5 = above typical expectations).

8.  Please rate, on a scale of 1 to 5, the professionalism of the service personnel.

(1 = needs improvement; 5 = above typical expectations).

9.  Would you hire Progressive Controls & Automation LLC again in the future?

10.  Would you recommend Progressive Controls & Automation LLC to others?

This new platform development initiative consisted of the following:

Training Bekum personnel on use of software.

Software training included demonstrating the RLD & screen editor functions, explaining the differences in addressing between the MACO 6500 and the MACO Compact, converting screens & RLD from MACO 6500 (MACO Alpha series) to the MACO Compact, reviewing the functional differences and enhancements of the MACO Compact.

Loading software  and configuring Bekum engineering computer.

To operate MACO Compact software, Bekum Brazil’s engineering computer required updates.  Progressive sought out these updates and confirmed all necessary software components.  Testing of software communications with Bekum’s development system was done to insure proper operations.

Reporting to & interfacing with Eurotherm/Barber-Colman development Engineers.

The MACO Compact development system in Bekum Brazil’s engineering department required firmware updates.  Progressive also created standard Eurotherm/Barber-Colman MACO Compact system screen sets for multiple rack/processor system configurations. 

“…<Progressive Controls & Automation LLC> help in making this venture successful is greatly appreciated.” – David K. Spahr,  Director of Engineering and Quality, Eurotherm/Barber-Colman

Application developments.

Assisted Bekum Brazil Engineers with user screen software development.  Created side menu images.  Configured .csv file button location functions.  Networked laptop computer to communicate to the MACO Compact for real time on-line RLD viewing.  Authored several detailed data sheets reflecting step by step direction of various procedures.

Final Results

Bekum Brazil indicated that the MACO Compact was a great improvement over the MACO 6500.  Bekum personnel seemed pleased with the Compact’s fast scan rate (sub-millisecond) which resulted in actual clamp accuracy that was consistently accurate to the exact millimeter.  Bekum Brazil personnel expressed that they were greatly pleased with Progressive Controls & Automation LLC help and influence.

“… Again, thank you for <Progressive Controls & Automation LLC> hard work and efforts!” -  ”…everyone that I have talked to feels that <Progressive Controls & Automation LLC> is doing great work.” - Paul Baker,  Applications Engineer, Eurotherm/Barber-Colman

Eurotherm & Barber-Colman are trademarks of Invensys PLC.

MACO is a trademark of Eurotherm.

1. Please rate, on a scale of 1 to 5, the response to your initial request for service.

Upon <contact>, you contacted me via phone to assess the situation immediately. 5

2. Please rate, on a scale of 1 to 5, the timeliness of arriving at your facility.

On time arrival on Monday and both mornings. 5

3.Please rate, on a scale of 1 to 5, the strategy presented to overcome your issues.

Strategy was great. Looked over issues and prints, quickly came up with the input/output addresses for wiring. Had the programming done very quickly. All in all the strategy implemented worked out perfectly. 5

4. Please rate, on a scale of 1 to 5, the quality of the actual work that was performed.

Quality was not an issue. Performed work to expectations and programming passed all tests. 5

5. Please rate, on a scale of 1 to 5, the work ethic of the service personnel.

Work ethic was great. Very calm, cool demeanor even when problems arose. Worked faster than us. Sorry for the delays on our end! 5

6. Please rate, on a scale of 1 to 5, the communication between yourself and the service personnel.

The communication from your end was great. From the first phone call to the follow up email this morning. I thought that the communication was good. 5

7.Please rate, on a scale of 1 to 5, the end result of the work that was performed by the service personnel.

Very satisfied with the end result of work. Meets expectations.

8. Please rate, on a scale of 1 to 5, the professionalism of the service personnel.

Very professional. 5

9.Would you hire Progressive Controls & Automation LLC again in the future?

I would hire Progressive again. I do plan to utilize your services in the future. 5

10. Would you recommend Progressive Controls & Automation LLC to others?

Absolutley 5

Additional Comments:

Me and John both enjoyed working with you. Obviously you know the Maco controls very well. <company withheld> will plan to use your companies services in the future whether it is for programming changes, trouble shooting or board repair. Again it was great to meet you and I thought you did a great job for us. I really have no complaints.

Thanks again!!!!