1. Please rate, on a scale of 1 to 5, the response to your initial request for service.

Upon <contact>, you contacted me via phone to assess the situation immediately. 5

2. Please rate, on a scale of 1 to 5, the timeliness of arriving at your facility.

On time arrival on Monday and both mornings. 5

3.Please rate, on a scale of 1 to 5, the strategy presented to overcome your issues.

Strategy was great. Looked over issues and prints, quickly came up with the input/output addresses for wiring. Had the programming done very quickly. All in all the strategy implemented worked out perfectly. 5

4. Please rate, on a scale of 1 to 5, the quality of the actual work that was performed.

Quality was not an issue. Performed work to expectations and programming passed all tests. 5

5. Please rate, on a scale of 1 to 5, the work ethic of the service personnel.

Work ethic was great. Very calm, cool demeanor even when problems arose. Worked faster than us. Sorry for the delays on our end! 5

6. Please rate, on a scale of 1 to 5, the communication between yourself and the service personnel.

The communication from your end was great. From the first phone call to the follow up email this morning. I thought that the communication was good. 5

7.Please rate, on a scale of 1 to 5, the end result of the work that was performed by the service personnel.

Very satisfied with the end result of work. Meets expectations.

8. Please rate, on a scale of 1 to 5, the professionalism of the service personnel.

Very professional. 5

9.Would you hire Progressive Controls & Automation LLC again in the future?

I would hire Progressive again. I do plan to utilize your services in the future. 5

10. Would you recommend Progressive Controls & Automation LLC to others?

Absolutley 5

Additional Comments:

Me and John both enjoyed working with you. Obviously you know the Maco controls very well. <company withheld> will plan to use your companies services in the future whether it is for programming changes, trouble shooting or board repair. Again it was great to meet you and I thought you did a great job for us. I really have no complaints.

Thanks again!!!!