Service performed: Assisted customer with start-up of relocated Kautex KBS 1-30/750 D (dual station continuous shuttle blow molder).  Worked with Kautex service personnel at NAMPAC facility.  Modified screen order for ease of operator interface.  Added alarms.  Configured function setpoints for efficient data entry.

Customer reply to below survey: I would have to give you ALL 5’s for an overall score of 5 and a yes to both of the last 2 questions.

Additional Customer Comments:

Emailed Survey:

In an attempt to continually self improve, Progressive Controls & Automation LLC has composed the following survey.  Please take a couple of minutes and reply to the below 10 questions in red (or some other text color that will stand out) and return the results.

The following survey is in regards to the recent service performed at your facility.

Please fill out this questionnaire honestly.  The goal of this questionnaire is to improve the service provided to customers to insure complete satisfaction.

Thank you, in advance, for your time.

1.  Please rate, on a scale of 1 to 5, the response to your initial request for service.

(1 = needs improvement; 5 = above typical expectations).

2.  Please rate, on a scale of 1 to 5, the timeliness of arriving at your facility.

(1 = needs improvement; 5 = above typical expectations).

3.  Please rate, on a scale of 1 to 5, the strategy presented to overcome your issues.

(1 = needs improvement; 5 = above typical expectations).

4.  Please rate, on a scale of 1 to 5, the quality of the actual work that was performed.

(1 = needs improvement; 5 = above typical expectations).

5.  Please rate, on a scale of 1 to 5, the work ethic of the service personnel.

(1 = needs improvement; 5 = above typical expectations).

6.  Please rate, on a scale of 1 to 5, the communication between yourself and the service personnel.

(1 = needs improvement; 5 = above typical expectations).

7.  Please rate, on a scale of 1 to 5, the end result of the work that was performed by the service personnel.

(1 = needs improvement; 5 = above typical expectations).

8.  Please rate, on a scale of 1 to 5, the professionalism of the service personnel.

(1 = needs improvement; 5 = above typical expectations).

9.  Would you hire Progressive Controls & Automation LLC again in the future?

10.  Would you recommend Progressive Controls & Automation LLC to others?