Customer Feedback

Feedback Report A

Service performed: Assisted customer with start-up of relocated Kautex KBS 1-30/750 D (dual station continuous shuttle blow molder).  Worked with Kautex service personnel at NAMPAC facility.  Modified screen order for ease of operator interface.  Added alarms.  Configured function setpoints for efficient data entry.
Customer reply to below survey: I would have to give you ALL 5’s for an overall score of 5 and a yes to both of the last 2 questions.
Additional Customer Comments:

We at NAMPAC were very pleased with Progressive Controls and their dedication to assisting our organization in dealing with recent MACO-6500 issues. Michael Porcenaluk worked diligently to upgrade and improve the controls for this project. We will use these services again in the future.
John Headrick
Corporate Engineering Group
North American Packaging Corporation
SPE Board of Directors Chairman

Emailed Survey:

In an attempt to continually self improve, Progressive Controls & Automation LLC has composed the following survey.  Please take a couple of minutes and reply to the below 10 questions in red (or some other text color that will stand out) and return the results.

The following survey is in regards to the recent service performed at your facility.

Please fill out this questionnaire honestly.  The goal of this questionnaire is to improve the service provided to customers to insure complete satisfaction.

Thank you, in advance, for your time.

1.  Please rate, on a scale of 1 to 5, the response to your initial request for service.

(1 = needs improvement; 5 = above typical expectations).

2.  Please rate, on a scale of 1 to 5, the timeliness of arriving at your facility.

(1 = needs improvement; 5 = above typical expectations).

3.  Please rate, on a scale of 1 to 5, the strategy presented to overcome your issues.

(1 = needs improvement; 5 = above typical expectations).

4.  Please rate, on a scale of 1 to 5, the quality of the actual work that was performed.

(1 = needs improvement; 5 = above typical expectations).

5.  Please rate, on a scale of 1 to 5, the work ethic of the service personnel.

(1 = needs improvement; 5 = above typical expectations).

6.  Please rate, on a scale of 1 to 5, the communication between yourself and the service personnel.

(1 = needs improvement; 5 = above typical expectations).

7.  Please rate, on a scale of 1 to 5, the end result of the work that was performed by the service personnel.

(1 = needs improvement; 5 = above typical expectations).

8.  Please rate, on a scale of 1 to 5, the professionalism of the service personnel.

(1 = needs improvement; 5 = above typical expectations).

9.  Would you hire Progressive Controls & Automation LLC again in the future?

10.  Would you recommend Progressive Controls & Automation LLC to others?

Feedback Report B

Service performed:  MACO 8000 support and modification of sequence and user screens.

 

1. Please rate, on a scale of 1 to 5, the response to your intial request for service.

Upon <contact>, you contacted me via phone to assess the situation immediately. 5  

2. Please rate, on a scale of 1 to 5, the timeliness of arriving at your facility.

On time arrival on Monday and both mornings. 5 

3.Please rate, on a scale of 1 to 5, the strategy presented to overcome your issues.

Strategy was great. Looked over issues and prints, quickly came up with the input/output addresses for wiring. Had the <modification> done very quickly. All in all the strategy implemented worked out perfectly. 5  

4. Please rate, on a scale of 1 to 5, the quality of the actual work that was performed.

Quality was not an issue. Performed work to expectations and <modifications> passed all tests. 5  

5. Please rate, on a scale of 1 to 5, the work ethic of the service personnel.

Work ethic was great. Very calm, cool demeanor even when problems arose. Worked faster than us. Sorry for the delays on our end! 5  

6. Please rate, on a scale of 1 to 5, the communication between yourself and the service personnel.

The communication from your end was great. From the first phone call to the follow up email this morning. I thought that the communication was good. 5  

7.Please rate, on a scale of 1 to 5, the end result of the work that was performed by the service personnel.

Very satisfied with the end result of work. Meets expectations.  

8. Please rate, on a scale of 1 to 5, the professionalism of the service personnel.

Very professional. 5 

9.Would you hire Progressive Controls & Automation LLC again in the future?

I would hire Progressive again. I do plan to utilize your services in the future. 5 

10. Would you recommend Progressive Controls & Automation LLC to others?

Absolutley 5 

Additional Comments:

Me and John both enjoyed working with you. Obviously you know the Maco controls very well. <company withheld> will plan to use your companies services in the future whether it is for <modifications>, trouble shooting or board repair. Again it was great to meet you and I thought you did a great job for us. I really have no complaints.

Thanks again!!!!